Frequently asked questions
How do you place an order?
1. Select the watch model you would like to buy.
2. For applicable watches, choose the dial case size you prefer.
3. Upload an image of your customised watch in the file upload section.
4. Add the watch to your cart and proceed to checkout.
What is the return policy?
Refunds & Returns
At Watch Mods By Y, we take pride in crafting custom made watches. Please read our policy below regarding returns and refunds for our custom products.
Custom-Made and Personalized Items
All our watches are custom made. As such, we do not accept returns or offer refunds for custom orders unless the product is defective or not as described. This includes any custom modifications, such as custom faces and straps.
Items Damaged in Transit or Faulty Items
If an item is damaged during transit or if you receive a faulty item, please contact us using the contact page within 3 business days of receiving the item. We will arrange for the return of the item and will either send you a replacement or issue a refund, depending on your preference. This process ensures that any issues are promptly addressed in accordance with your consumer rights.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. You should expect it to arrive 13-15 days after the initial purchase.